FAQ

1. What currency are the prices in?
All our prices listed are in US dollars.

1a: The prices are in US dollar, how can I pay this if I'm using Euros or in another currency?
You don't have to calculate anything if you are using our credit card payment method. Our payment gateway and your bank will calculate/convert the prices for you in your respective currency.
2. I live outside USA. Can I still order from Hippiebox?
Yes, we ship to anywhere in the world. We have WORLDWIDE FREE SHIPPING!

3. I don't have a credit card. Can I still buy from Hippiebox?
At this point of time, we only accept credit card and Paypal orders. If you don't have a credit card and really wish to purchase items from our store, we can make special arrangements via wire transfer or Western Union. Please contact us here: info@hippie-box.com

4. How long does it take for an item to reach me after purchase?
For US and most orders, it will take approximately 2-3 weeks to arrive. For non-US orders, shipment times will vary according to the effeciency of your postal system. Click SHIPPING TIME to see more details.

5. How can I guarantee that I will definitely receive the item? What protection policies do I get?
We ship all orders using regular airmail and we also track order which is available. In the event that our customers do not receive their order, we will track the order with the post office and issue a reshipment if item is lost or if there is a shipping mishap.

6. I did not receive a confirmation email from Hippiebox. Is my order processed?
Upon payment, you should received an email from Paypal confirming your payment. This email confirms that you have made an order with AllShopBox, and you can use it to verify your order with us. Because of the bulk of orders that we receive, this might be the only email that you receive on the confirmation of your order.

7. How can I track the status of my order online?
You leave your order number and order e-mail here. Then we will fetch and display the order status along with any special notes that may have been added.  

8. Upon receiving the item, I realized the wrong item was shipped to me. What should I do?
You may send the item back to us with the order form enclosed, stating that you have received the wrong items. We will issue a reshipment immediately of the correct products. 

9. I am dissatisfied with the quality of the items I ordered. What should I do?
You may send the item back to us with the order form enclosed, and state if you want a replacement of the item or a refund. Prior to that, we please contact our sales department in order for us process it more effeciently.
10. What does Being Processed mean?
When we receive your order we need time to check and prepare your order for shipment.
11. Oh no, I messed up my shipping address. Can I change it?
If this happens, just e-mail us as soon as possible and we MIGHT be able care of it. However, we can't make any promises. We know how frustrating it can be to pay for something you don't or can't use.

If none of the above serves to answer your questions, please use this form to send us your inquiry.
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